Privacy Policy

Last Updated: 31/7/2024

Introduction

Welcome to VELIO Co, a service provided by RADICE AND CO PTY LTD (ABN: 55678424461) (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website, mobile apps, browser extensions, and other services (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information: We collect personal information that you provide directly to us, such as your name, email address, and account information.

Authentication Information: We may collect authentication information, such as credentials, to allow you to access certain features of our Services, including Google OAuth for YouTube integration.

YouTube API Data: If you choose to link your YouTube account, we may access your YouTube channel data (e.g., video analytics, channel performance) to provide a personalized experience. Users can opt-out of sharing their YouTube data by choosing not to link their account or by emailing us to revoke access.

Usage Data: We collect data on how you interact with our Services, including browsing history, tabs usage, and interaction with specific features.

Technical Data: This includes information such as your IP address, browser type, and device information, which is automatically collected when you use our Services.

Affiliate Information: If you make a purchase through an affiliate link, we will share your name and email address with the affiliate who referred you. This information may be used by the affiliate for their own marketing purposes, including adding you to their email list.

2. How We Use Your Information

To Provide and Improve Services: We use the information we collect to deliver, maintain, and improve our Services, including personalizing your experience based on your interactions.

Data Storage and Security: Data is stored on AWS, and we use encryption at rest and in transit to protect your information. We also implement row-level security to further safeguard sensitive data.

Communication: We may use your contact information to send you updates about our Services, including notifications about changes to our policies.

Marketing and Analytics: We use tracking technologies such as Facebook Pixel, Google Tag Manager/Analytics, and Hotjar to monitor user behavior, track interactions with our website, and retarget users with ads. This data helps us understand how users engage with our Services and allows us to deliver targeted advertising.

3. Sharing Your Information

Third-Party Services: We may share your data with trusted third-party services that assist in delivering our Services (e.g., hosting, analytics). These providers are obligated to protect your information in accordance with this policy.

Affiliates: When you make a purchase through an affiliate link, we will share your name and email address with the affiliate who referred you.

Legal Compliance: We may disclose your information if required by law or to comply with legal processes.

4. Data Subject Rights

If you are a resident of the EU or another jurisdiction that provides similar rights, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to object to the processing of your data or request data portability. To exercise these rights, please contact us at [email protected].

5. International Data Transfers

We may transfer your data to countries outside your jurisdiction, including Australia, where our company is based. We ensure that any such transfers comply with applicable data protection laws, including GDPR.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our Services. This information is used to personalize your experience, analyze usage patterns, and deliver targeted advertising. Technologies we use include Facebook Pixel, Google Tag Manager/Analytics, and Hotjar, which may track your interactions with our website.

7. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by email and update the “Last Updated” date at the top of this policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

RADICE AND CO PTY LTD

PO Box 449, Wollongong, NSW, Australia, 2520

Email: [email protected]