Terms and Conditions

1. About these Terms

These Terms are between you and RADICE AND CO PTY LTD (ABN 55 678 424 461), trading as Velio Co (“Velio”, “we”, “us” or “our”). They govern our website, creator research tool, AI features, browser extensions, mobile services and supported integrations, together referred to as the service.

By creating an account or purchasing or using the service after these Terms take effect, you agree to them. If you act for a business, you confirm that you can enter this agreement on its behalf. If you cannot enter a binding agreement independently, a parent or legal guardian must agree to these Terms and be responsible for your use.

The plan and checkout information presented when you buy forms part of your agreement. A specific written offer controls the features and price of that offer. Our Privacy Policy explains personal-information handling; accepting these Terms is not blanket consent to optional marketing, tracking or ambassador-list sharing.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded. This includes rights under the Australian Consumer Law and mandatory protections that apply where you live.

2. Your account

Provide accurate account information, keep it up to date and protect your sign-in method and integration credentials. You are responsible for activity you authorise through your account. Tell us promptly if you believe someone has accessed it without permission.

Use the service within your plan’s permitted users, access rights and usage limits. Do not resell an account, share credentials to evade limits or give another person access to private information they are not authorised to see.

We may use reasonable verification and security checks to protect accounts and prevent fraud. We will not ask you to send your password or full payment-card details by email or chat.

3. The service and results

Velio helps creators research channels and videos, identify patterns, organise ideas, analyse their channel context and develop titles and thumbnails. Features may include research databases, alerts, saved work, AI chat, thumbnail generation, integrations, training and community access, depending on your plan and feature availability.

Research data, estimates and recommendations can be incomplete, delayed or incorrect. AI-generated responses and images can contain errors, resemble other outputs, or be unsuitable for your intended use. Review them and exercise your own judgement before publishing or acting on them.

Views, revenue and channel growth depend on factors outside our control, including your content, execution, audience and platform changes. We do not promise a viral video or a particular result. This does not limit the separate money-back guarantee or your statutory rights.

4. Subscriptions and billing

The checkout shows the plan, price, currency, billing interval, applicable taxes and amount you will be charged. An annual plan is billed for the year upfront; an equivalent monthly price does not mean you are paying in monthly instalments.

Paid subscriptions renew automatically for the same billing interval unless cancelled before renewal. By subscribing, you authorise the payment provider to collect the disclosed initial and renewal charges using your payment method, subject to any notices and rights required by law.

Keep your payment details current. A failed payment may interrupt paid access after any applicable notice or retry process. We explain any immediate charge, credit or change of billing date associated with a plan change before you confirm it.

If we change your recurring price or materially reduce the features of your plan, we give reasonable advance notice, explain when the change takes effect, and provide a chance to cancel before the affected renewal. We obtain agreement where required by law and do not retrospectively reprice a period you have already paid for.

A material reduction to prepaid features normally takes effect at renewal. If we need to make such a reduction during a period you have already paid for, we provide an appropriate cancellation and refund option for the affected unused service, in addition to any remedy required by law.

5. Cancelling your subscription

To cancel, open Billing in your Velio account, select Unsubscribe and complete the cancellation steps. The current process sends a confirmation email: follow its link to complete the cancellation and check that your subscription shows as cancelled or ending.

If you cannot access your account, do not receive the email or have difficulty cancelling, email hello@velio.co for help. We will not charge a renewal solely because we took time to process a clear cancellation request received before that renewal.

Cancellation normally stops the next renewal and leaves access available until the end of the period already paid for. Cancelling does not automatically delete your account or create a refund entitlement. Refunds are considered under the guarantee, any specific offer and applicable consumer law.

Deleting an extension, disconnecting Google or simply stopping use of Velio does not cancel a paid subscription. When handling an account-deletion request, we check for an active subscription and address future billing as well as personal information.

6. The 30-day guarantee

Get more views, or get your money back. Where your purchase includes our 30-day guarantee, it is for creators who give the tool a serious, practical try.

To qualify, use Velio actively for 30 days and:

• Publish at least one video every week during that period implementing outlier remixing.
• Use Velio’s features to properly implement outlier remixing in the videos you publish.
• Use the available training, resources and community support to learn the process and get help if you need it.

If you follow those steps and are not getting more views than normal after 30 days, contact hello@velio.co to request a full refund under the guarantee. “Normal” means the median of your last 10 videos. Include your account email, links to the videos published during the period and a short explanation of how you used Velio.

Keep a basic record of your research throughout the 30 days. We review this before issuing a refund to confirm that you followed these conditions, considering your use of Velio, the videos you published and the results. A subscription alone, occasional activity or work that does not put the research into practice does not meet the guarantee’s conditions.

We explain the outcome and any information still needed to assess the claim. Individual review is not an unrestricted right to refuse a claim that meets the offer’s conditions.

This voluntary guarantee is additional to your legal rights. You do not have to complete 30 days of use, publish videos or meet these conditions to exercise a statutory right to a refund, cancellation or other remedy for a service failure.

7. Credits and usage limits

Some features, including thumbnail generation, use credits or have usage limits. The allowance included with your plan and any separate purchase is the allowance disclosed for that offer. A yearly subscription can include monthly credit allocations rather than making the full year’s credits available at once.

Different actions may use different amounts of credit. Check the allowance and action cost shown in the product before generating content. If a charge appears incorrect or an action fails, contact us so we can investigate and restore credits or provide another remedy where appropriate.

Credits are for access to the relevant Velio features, are not a cash balance, and cannot be transferred or resold unless we expressly allow it. Any applicable reset, rollover, expiry or top-up rules must be disclosed with the offer. We do not use these Terms to silently change an allowance you have already purchased.

8. Your content and AI outputs

You keep the rights you hold in content you submit, including prompts, notes, images and other assets. You give Velio and the service providers needed to deliver the feature a limited licence to host, process, reproduce and transmit that content to operate the service and carry out your requests. This does not transfer ownership of your channel or creative work to Velio.

You must have the rights and permissions needed for submitted material, including copyrighted works, trademarks, personal information and people’s likenesses. Do not use the tool to create deceptive impersonations, non-consensual intimate images or other unlawful material.

As between you and Velio, you may use generated outputs for your videos and other lawful purposes, including commercial creator work, subject to any third-party rights and provider restrictions disclosed for the feature. We do not claim ownership of an output merely because you generated it with Velio.

We do not guarantee that an output is unique, eligible for copyright protection or free from third-party rights. Check images, claims and other content before publication. Taking inspiration from a public video is not permission to copy protected content or mislead viewers about an association with its creator.

We use feedback you choose to give to improve Velio. That permission does not give us the right to publish your private content, use your likeness in advertising or turn your feedback into an attributed testimonial without the appropriate permission.

9. Integrations and platforms

Officially supported MCP connections, browser extensions and other integrations are permitted within their documented permissions and limits. Review what an external client can read or do, authorise only what you need and protect its tokens or keys. An integration may perform actions as well as retrieve data; you remain responsible for the instructions you authorise.

An external service may process information under its own terms and privacy policy. You can revoke its access through the relevant connection or provider controls, or contact us for assistance. Revoking access does not necessarily delete information already transferred to the external service.

Velio uses YouTube API Services. By using those features, you also agree to be bound by the YouTube Terms of Service. Google information handling is described in the Google Privacy Policy and the Google and YouTube section of our Privacy Policy.

Velio is an independent service and is not endorsed by YouTube or Google. We do not control changes, outages or restrictions imposed by third-party services, but those events do not remove any remedy you have against us under applicable law.

10. Acceptable use

You must not:

• Access another person’s account or data without permission, probe for vulnerabilities without authorisation, introduce malware or disrupt the service.
• Bypass authentication, payment controls, usage quotas, rate limits or other reasonable safeguards.
• Scrape, bulk-export, resell or redistribute Velio’s databases or service content without permission, including through an authorised integration used outside its permitted purpose.
• Infringe intellectual property or privacy rights, harass others, commit fraud, send unlawful spam or generate or distribute illegal content.
• Misrepresent results, fabricate material for a refund claim or abuse a promotion or referral programme.

This does not prohibit normal use of supported integrations or your own content. Community participation is also subject to any clearly communicated community rules.

11. Velio and third-party rights

Velio and its licensors retain their rights in the software, branding, interface and original service materials. We grant you a limited, non-exclusive right to use the service for its intended purpose while you comply with these Terms and your plan.

Public video titles, thumbnails, channel images and other third-party material remain subject to their owners’ rights. Their appearance in a research result does not transfer ownership to Velio or give you a separate licence to reproduce them.

If you believe content within Velio infringes your rights, email hello@velio.co with enough information to identify the material, explain your rights and let us contact you. We will review the report and take appropriate action.

12. Referrals and communications

An ambassador or affiliate may receive a commission if they refer you to Velio. That relationship does not authorise them to make additional promises on our behalf. Any discount or other special offer must be described in the offer you receive.

We may administer referral attribution, but joining a referring ambassador’s own email list is a separate, optional choice. Where you choose that option, we may share your name and email address with the named ambassador as explained at signup and in our Privacy Policy.

We may contact you about your account, product questions and, where permitted, relevant promotions. You can decline research invitations and withdraw marketing permission as described in the contact and marketing section. These Terms do not override those choices.

13. Availability and suspension

We maintain and improve Velio, which may involve maintenance, fixes and changes to features. We take reasonable steps to minimise disruption and communicate material changes affecting a paid service.

We may restrict or suspend access where reasonably necessary to address a security risk, unlawful activity, a material breach of these Terms, non-payment or a legal requirement. Where practical and appropriate, we explain the reason and give you a reasonable opportunity to fix the issue. Urgent security or legal circumstances may require action without advance notice.

If we end a prepaid service without a breach by you, we provide an appropriate refund for the unused portion or another remedy required by law. We do not rely on a general right to terminate without cause to keep payment for a service we choose not to deliver.

14. Responsibility and disputes

Each party remains responsible for its obligations under this agreement and applicable law. You are responsible for the content and instructions you provide and the publication decisions you make. We remain responsible for the service obligations and consumer guarantees that apply to us.

To the extent permitted by law, we do not accept liability for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. This does not exclude liability that cannot lawfully be excluded, limit remedies under consumer law, or excuse fraud or wilful misconduct. The statements about data and AI limitations do not override these protections.

If a problem arises, contact hello@velio.co and describe what happened and the resolution you seek. We will try to resolve it fairly. You remain free to use any court, tribunal, regulator or other dispute process available to you by law.

These Terms are governed by the laws of New South Wales, Australia, subject to mandatory laws that apply to you. Courts in New South Wales have non-exclusive jurisdiction. This does not require a consumer to give up a right to bring a claim where they live, and these Terms do not impose mandatory arbitration.

15. Changes and contact

We may revise these Terms to reflect changes to the service or the law. We publish the updated version and its effective date and give reasonable advance notice of material changes, except where a faster change is necessary for legal or security reasons. We obtain agreement where required by law.

Changes do not retrospectively remove rights you have already acquired. If you do not agree to a material change, you can stop using the affected service and cancel renewal, without losing any other cancellation or refund right the law provides. Changes to personal-information uses are also subject to the notice and consent requirements in our Privacy Policy.

If a provision cannot be enforced, the rest of the agreement continues to the extent the law permits. For questions about these Terms, billing or the guarantee, contact: